General Terms and Conditions

Löwe Apartments – Accommodation in Switzerland and Germany

Version: 5 August 2026

1. Contracting Party and Scope

These General Terms and Conditions apply to bookings for the holiday apartments offered on the website www.loeweapartments.ch.

The relevant host and contracting party depend on the location of the booked accommodation.

Accommodation in Switzerland

Löwe Apartment GmbH
Spinnereistrasse 12
8192 Glattfelden
Switzerland

Telephone: +41 (0)76 536 33 00
Email: info@loeweapartments.ch

Commercial Register Number: CH-020.4.079.997-1
Business Identification Number (UID): CHE-209.912.463

Accommodation in Germany

Martin und Franziska Löwe GbR
Oberdorf 5
79790 Küssaberg
Germany

Represented by the partners Martin Löwe and Franziska Löwe

Telephone: +41 (0)76 536 33 00
Email: info@loeweapartments.de

VAT Identification Number: DE344411750

The contract is concluded exclusively with the host responsible for the booked accommodation.

These General Terms and Conditions apply to direct bookings made through the website and to bookings agreed directly by email or through another direct means of communication, provided that these General Terms and Conditions have been validly incorporated into the contract.

For bookings made through a booking platform, the contractual terms, policies and booking conditions of the respective platform shall apply in addition. Where mandatory platform conditions differ from these General Terms and Conditions, the conditions of the booking platform shall take precedence.

Individual agreements between the host and the guest shall take precedence over these General Terms and Conditions.

2. Booking and Conclusion of Contract

The presentation of the accommodation on the website does not constitute a binding contractual offer.

For bookings made through the website, the accommodation contract is concluded upon completion of the booking process and the subsequent booking confirmation by the host.

The guest must expressly accept these General Terms and Conditions before completing the booking.

For a manually created direct booking, the guest receives the booking details, the total price and these General Terms and Conditions. The contract is concluded once the guest has confirmed in writing the booking details, the total price and these General Terms and Conditions.

For bookings made through a booking platform, the contract is concluded in accordance with the booking and confirmation process applicable on that platform.

The version of the General Terms and Conditions accepted by the guest at the time the contract is concluded shall apply.

3. Prices and Payment

The applicable total price is the price shown to and confirmed by the guest before the booking is completed on the website, in the booking details or through the respective booking platform.

Accommodation in Switzerland is generally charged in Swiss francs. Accommodation in Germany is generally charged in euros.

For direct bookings, the full booking amount must be paid within seven calendar days after conclusion of the contract.

For direct bookings made less than eight calendar days before arrival, the full booking amount must be credited to the host’s account no later than one calendar day before the agreed check-in.

For very short-notice bookings, the host may require immediate payment using a payment method accepted by the host.

For bookings made through a booking platform, the payment conditions displayed there shall apply in addition.

The access code, keys, key cards or other means of access will only be provided after full payment has been received or after verifiable proof of payment has been submitted.

If neither full payment nor verifiable proof of payment is provided, the host is entitled to:

• refuse access to the accommodation,
• withdraw from the contract,
• rent the accommodation to another guest, and
• claim any cancellation fees or damages arising under these General Terms and Conditions.

Failure to make payment does not automatically constitute a free cancellation by the guest.

Water, electricity, heating, Wi-Fi and ordinary waste disposal are included in the booking price unless otherwise stated at the time of booking.

A parking space is only included if this is expressly stated in the accommodation description or booking details.

Chargeable additional services are shown separately.

4. Arrival and Departure

Check-in is generally possible from 4:00 p.m. on the day of arrival.

Check-out must take place no later than 10:00 a.m. on the day of departure.

Different arrival or departure times are only possible by prior agreement.

In the event of an unauthorised late departure, the guest may be charged for the actual additional costs incurred as a result. These may include in particular:

• additional cleaning or staffing costs,
• waiting times,
• costs for alternative accommodation required for a subsequent guest,
• loss of revenue, and
• other demonstrable losses.

The host shall take reasonable steps to minimise any resulting loss.

5. Cancellation by the Guest

The guest may cancel the booking before the agreed check-in by email or through the booking platform used.

The relevant time is the time at which the cancellation is received by the host or through the booking platform.

5.1 Free Cancellation

If the cancellation is received no later than five full calendar days before the agreed check-in, the cancellation is free of charge.

Any amounts already paid will generally be refunded to the original payment account.

5.2 Late Cancellation

If the cancellation is received less than five full calendar days before the agreed check-in, 100% of the agreed booking amount will be charged as a cancellation fee.

The same applies in the event of:

• failure to arrive without notice by 10:00 a.m. on the day following the agreed arrival date,
• early departure at the guest’s request, or
• non-use of the accommodation for reasons within the guest’s responsibility.

5.3 Calculation Example

For an agreed check-in on 10 August at 4:00 p.m., a free cancellation must be received by the host no later than 11:59 p.m. on 4 August.

The guest may propose a suitable replacement guest. Transfer of the contract to the replacement guest requires the host’s prior written approval.

Approval may be refused for objective reasons, particularly if the replacement guest does not meet the booking requirements.

6. Cancellation or Termination by the Host

If the accommodation cannot be provided due to force majeure, official orders, significant technical damage or other circumstances beyond the host’s control, the host may:

• offer equivalent replacement accommodation, or
• cancel the contract and refund the amounts paid for the affected period.

Further claims shall only exist to the extent required by mandatory statutory provisions.

In the event of serious or repeated breaches of the contract or house rules, the host may terminate the contract with immediate effect for good cause and require the guest to leave the accommodation.

Serious breaches include in particular:

• violence or threats of violence,
• serious insults or intimidation,
• significant or repeated disturbances,
• parties or events without permission,
• illegal activities,
• prostitution or escort services,
• other unauthorised commercial use,
• pornographic or commercial photography or video recording without written permission,
• smoking inside the accommodation,
• intentional damage to property,
• unauthorised over-occupancy,
• passing access codes or keys to unauthorised persons,
• tampering with smoke detectors, security systems or technical installations, and
• refusal of access in the event of an emergency or urgent damage.

Amounts already paid will not be refunded in the event of serious breaches.

Mandatory statutory rights and further claims for damages remain unaffected.

7. Use of the Accommodation

The accommodation may only be used by the persons stated in the booking and solely for residential and accommodation purposes.

Commercial or other use contrary to the contract is prohibited without the host’s prior written approval.

The guest may not sublet the accommodation or make it available to third parties, either for payment or free of charge.

The guest must treat the accommodation, inventory, shared areas and outdoor areas with due care.

All personal belongings must be removed upon departure.

Household waste must be disposed of in the designated containers.

Used dishes must be cleaned and returned to the kitchen cupboards.

8. Guest Obligations and Damage

The guest is liable for damage culpably caused by the guest, accompanying persons, visitors or other persons to whom the guest grants access to the accommodation.

Damage and malfunctions must be reported to the host immediately.

Without the host’s approval, no repairs, alterations or interventions may be carried out involving:

• water pipes or drains,
• electrical installations,
• appliances,
• furniture,
• locks, or
• other fixtures or installations.

Necessary immediate measures to prevent greater damage remain permitted. The host must be informed immediately.

The guest is liable in particular for the cost of replacing lost or damaged:

• keys,
• key cards,
• remote controls,
• parking permits, or
• other means of access.

Demonstrable repair, replacement, cleaning and consequential costs may be charged to the guest.

9. Defects and Remedial Action

Defects identified on arrival or arising during the stay must be reported to the host immediately.

The guest must describe the defect clearly and, where possible, document it with photographs or other suitable evidence.

The host must be given a reasonable opportunity to inspect and remedy the defect.

The guest is required to contribute to minimising any loss to a reasonable extent.

If the guest culpably fails to report the defect in good time and remedial action is prevented or significantly impeded as a result, any potential claims may be reduced or excluded accordingly.

A report made only after departure does not automatically exclude claims. However, the guest must be able to prove that the alleged defect existed during the stay and that an earlier report was not possible or reasonable.

10. House Rules

10.1 Guests from the Immediate Area

Persons residing in the immediate area may only book after prior consultation and with the host’s express approval.

The host may request additional information regarding the purpose of the stay or refuse the booking.

10.2 Smoking

Smoking and vaping are completely prohibited inside the accommodation.

This applies in particular to:

• cigarettes,
• cigars,
• cannabis,
• e-cigarettes,
• vapes, and
• comparable products.

In the event of a breach, the following handling and additional cleaning fee may be charged:

• Accommodation in Switzerland: CHF 250
• Accommodation in Germany: EUR 250

Additional actual costs for special cleaning, odour removal, repairs, replacement of textiles or loss of rental income may also be claimed.

10.3 Parties and Noise

Parties, events and excessive noise are not permitted.

This also applies on balconies and in shared areas of the building.

Statutory quiet hours and the house rules of the respective building must be observed.

10.4 Visitors and Additional Guests

The number of overnight guests may not exceed the number stated in the booking.

Additional overnight guests require the host’s prior written approval.

The following additional fee may be charged for each unregistered overnight guest:

• Accommodation in Switzerland: CHF 30 per night
• Accommodation in Germany: EUR 30 per night

Visitors are only permitted to a reasonable extent and may not stay overnight or result in over-occupancy, disturbances or use contrary to the contract.

Further costs and damages remain reserved.

10.5 Animals

Animals are only permitted with the host’s prior written approval.

Legally recognised assistance animals must be disclosed before booking so that any necessary organisational arrangements can be made.

Additional cleaning, repair or loss-of-income costs may be charged for animals brought into the accommodation without permission.

10.6 Commercial and Illegal Use

The following uses are prohibited without express written approval:

• prostitution and escort services,
• commercial photography or video recording,
• pornographic recordings,
• the sale or trade of goods or services,
• illegal activities, and
• events or meetings of a commercial nature.

10.7 Safety Equipment

Smoke detectors, fire alarms, fuses, noise sensors, locks and other safety or building equipment may not be removed, covered, disabled or tampered with.

Technical sensors for measuring noise levels may be installed in individual accommodations.

These sensors measure noise levels only. Conversations or other audio are not recorded.

11. Host’s Right of Access

The host respects the guest’s privacy.

Access to the accommodation during the stay generally only takes place:

• following prior notice and appointment,
• to carry out agreed repairs or maintenance,
• to inspect a reported defect,
• where there is reasonable suspicion of a serious breach of contract, or
• in the event of imminent danger.

In an emergency, particularly in the event of fire, water leakage, a smell of gas, significant risk of property damage or danger to persons, the host or a person appointed by the host may enter the accommodation without the guest’s prior approval.

Access must be limited to what is necessary.

12. Liability

The host is liable in accordance with the applicable statutory provisions.

Liability is excluded for damage caused by improper use, use contrary to the intended purpose or use of appliances, fixtures or inventory contrary to operating instructions.

The host is not liable for disruptions outside the host’s control. These include in particular:

• temporary electricity, water, internet or heating outages,
• official measures,
• construction work or traffic noise outside the property,
• weather or natural events, and
• disruptions caused by third parties.

The host will assist the guest to a reasonable extent in remedying or limiting such disruptions.

The host is only liable for loss, theft or damage to the guest’s personal belongings if the damage was caused intentionally or through gross negligence by the host or the host’s agents, or where liability is mandatory under applicable law.

13. Parking Spaces

A parking space is only included in the booking if this is expressly stated on the apartment page, in the booking process, in the booking details or in the listing.

The guest may only use the parking space assigned to the guest.

The guest is responsible for unauthorised parking, towing costs, fines and damage caused by the guest.

Parking permits, remote controls or access cards must be returned in full upon departure.

14. Wi-Fi Use

The provided Wi-Fi may only be used during the booked stay.

Access details may only be shared with the guests stated in the booking.

The host may block access in the event of misuse, security issues or breaches of contract.

The guest must comply with applicable law when using the Wi-Fi.

The following are prohibited in particular:

• unauthorised distribution or reproduction of copyrighted material,
• unlawful downloads or uploads,
• sending insulting, threatening or defamatory content,
• sending spam,
• hacking, malware or attacks on IT systems, and
• other unlawful activities.

Transactions and chargeable services used or entered into by the guest through the Wi-Fi are undertaken at the guest’s own responsibility and expense.

The guest shall indemnify the host against justified third-party claims arising from unlawful Wi-Fi use by the guest, accompanying persons or persons to whom the guest grants access.

The host does not guarantee a specific transmission speed or uninterrupted availability.

15. Data Protection

The host processes personal data where this is necessary in particular for:

• processing enquiries,
• concluding and performing the booking,
• communicating with guests,
• processing payments,
• complying with legal obligations,
• asserting or defending legal claims,
• ensuring the security of the accommodation, and
• preventing misuse.

Further information regarding the personal data processed, purposes, recipients, retention periods and the rights of data subjects is available in the Privacy Policy:

https://www.loeweapartments.ch/datenschutz

16. Communication

Contract-related communications may be sent by email to the address provided at the time of booking.

The guest must provide a current and accessible email address and telephone number.

For evidentiary purposes, cancellations, contractual amendments and complaints should be submitted in writing by email or through the booking platform used.

Communication must remain factual.

Insults, threats, harassment or inappropriate contact directed at the host, the host’s employees, representatives or family members may result in termination of the business relationship, a ban from the premises and legal action.

17. Ban from the Premises

In the event of serious misconduct, the host may issue a ban from individual or all accommodations operated or managed by the host, including the associated areas used exclusively by the host.

A ban may be issued in particular in the event of:

• violence or threats,
• serious or repeated insults,
• harassment,
• damage to property,
• illegal activities,
• serious or repeated breaches of the house rules,
• unauthorised entry into an accommodation, or
• attempts to circumvent the ban through other persons or booking accounts.

The ban will generally be communicated in writing.

18. Images and Furnishings

Photographs, floor plans and descriptions are intended to provide the most realistic possible representation of the accommodation.

Minor deviations do not give rise to a claim, provided that the usability and essential character of the accommodation are not impaired.

The host may replace furniture, appliances or furnishings with items of equivalent or higher quality.

19. Applicable Law and Place of Jurisdiction

Swiss law applies to bookings for accommodation in Switzerland.

German law applies to bookings for accommodation in Germany.

Mandatory statutory provisions and places of jurisdiction, particularly those protecting consumers, remain unaffected.

20. Final Provisions

Amendments or additions to the contract must be made at least in text form unless a different form is required by law.

If any provision of these General Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the remaining provisions shall remain unaffected.

The applicable statutory provisions shall apply in place of the invalid provision.

The host may amend these General Terms and Conditions for future bookings. For bookings already concluded, the version accepted at the time the contract was concluded shall apply.