General Terms and Conditions (GTC)

Scope of Application

These General Terms and Conditions (GTC) apply to all bookings and rental agreements concluded via the website www.loeweapartments.ch.

The lessors are - depending on the location of the booked accommodation - the following companies:

  • Switzerland
    Löwe Apartment GmbH
    Spinnereistrasse 12
    8192 Glattfelden, Switzerland
    UID: CH-020.4.079.997-1

  • Germany
    Martin und Franziska Löwe GbR
    Oberdorf 5
    79790 Küssaberg, Germany

The respective contract is concluded exclusively with the lessor responsible for the booked accommodation.

1. Arrival / Departure

Your arrival and departure is possible on any day of the week. On the day of arrival, the apartment is available to you from 4:00 PM.

On the day of departure, we kindly ask you to check out by 10:00 AM at the latest. Should the departure time be exceeded by more than 30 minutes, we reserve the right to charge for an additional night.

Individual arrival and departure times are possible by prior arrangement.

2. Payment

Your booking becomes binding as soon as the full rental amount has been received in our account.

Please transfer the total amount within 7 days of the booking confirmation. For short-term bookings, payment is due no later than 1 day before arrival - please send us a proof of payment.

We accept the following payment methods: Credit Card, PayPal and Bank Transfer.

If the payment deadline is not met, we may withdraw from the contract. The missing payment is considered a cancellation and entitles us to rent the apartment to someone else.

Good to know: There are no additional costs for water, electricity, parking and waste disposal.

3. Cancellation (Withdrawal)

You can cancel your booking at any time - a short written notice is sufficient.

Please note: In the event of a cancellation less than 5 days before arrival, the full travel price is due. The date of receipt of your message is decisive.

Payments already made will be credited accordingly. Alternatively, you are welcome to name a substitute person who enters into your contract under the same conditions - please also let us know in writing.

4. Your Responsibility during the Stay

Please treat the apartment, the inventory, and the outdoor areas with care - just like your own home.

If something is damaged during your stay or is not functioning correctly, please just let us know - ideally directly. You should also report any defects you notice upon arrival immediately so that we can take care of them. If we do not hear from you, we assume that everything is in order.

To resolve minor damages or disruptions, we require a reasonable period of time. Please note: Claims made only at the end of or after the stay cannot, unfortunately, be considered.

On the day of departure, we ask you to take your personal belongings with you, dispose of the trash, and return used dishes to the cabinets washed - just as you would like to find it yourself.

5. Data Protection

With your booking, you agree that we may store the necessary personal data - only for as long and to the extent required for your reservation and your stay. We naturally treat your data as strictly confidential and do not pass it on to third parties.

6. Liability

We do our best to ensure you have a pleasant stay and have described the accommodation to the best of our knowledge. However, we assume no liability for influences beyond our control - such as force majeure, power or water outages, bad weather, or official measures.

We also cannot be held responsible for possible disturbances caused by construction sites in the area or similar unforeseen circumstances. Of course, we will support you as best we can if such situations arise.

The use of the provided equipment is at your own responsibility. We also assume no liability for personal items left in the accommodation - this is at your own risk. You as a guest are fully liable for intentional damage or gross negligence.

7. Final Provisions

The photos and texts on our website or in flyers are intended to provide you with a realistic impression of the accommodation. Nevertheless, there may be slight differences in detail - for example, in furniture or decoration. We reserve the right to change such items as long as they remain of equal value.

Should an individual clause of these GTC become invalid, the remainder shall continue to be valid. The clause in question will then be replaced by one that comes as close as possible to the original intended meaning.

We reserve the right to update these GTC at any time. You will be informed of any significant changes in writing or by email at least 30 days in advance.

Choice of Law and Jurisdiction:

  • For bookings in Switzerland, Swiss law applies. The place of jurisdiction and performance is Glattfelden (Canton of Zurich).

  • For bookings in Germany, German law applies. The place of jurisdiction is Waldshut-Tiengen.

8. House Rules and Regulations

To ensure that your stay – and that of all other guests – remains pleasant, we kindly ask you to observe the following rules:

  • Regional Bookings: Guests from the immediate local area may only book after prior consultation.

  • Smoking & Noise: Smoking, parties, or loud music are not permitted in the apartment, on the balcony, or in common areas. In case of violations, a flat-rate cleaning fee will be charged (CH: CHF 250 / DE: EUR 250).

  • No Commercial Use: Commercial photo or video recordings as well as illegal activities are not permitted without our written consent.

  • Maximum Number of Guests: Only the persons specified in the booking are permitted to stay overnight. For additional guests without prior arrangement, we charge CHF/EUR 30 per night and person.

  • Pets: Pets are not allowed.

  • Loss of Items: In case of loss of keys, remote controls, or parking permits, we will invoice the replacement costs.

  • Noise Monitoring: In some apartments, a sensor is installed that measures general noise levels. Recording of speech or personal data is technically impossible.

9. Wi-Fi Usage Agreement

  1. The Wi-Fi is only to be used within the booked period.

  2. User data may only be used by the tenants and may not be passed on to third parties.

  3. Permission to use the Wi-Fi can be revoked by the lessor at any time.

  4. The lessor reserves the right to block access to certain websites.

  5. Tenants are solely responsible for legal transactions concluded via the Wi-Fi.

  6. The Wi-Fi may not be used for illegal purposes (copyright infringement, harassment, SPAM).

  7. The lessor is indemnified from all claims arising from the illegal use of the Wi-Fi by the tenant.