General Terms and Conditions (GTC)

Scope

These General Terms and Conditions (GTC) apply to all bookings and rental agreements concluded via the website www.loeweapartments.ch.

The lessors are – depending on the location of the booked accommodation – the following companies:

  • Switzerland
    Löwe Apartment GmbH
    Spinnereistrasse 12
    8192 Glattfelden, Switzerland
    UID: CH-020.4.079.997-1

  • Germany
    Martin und Franziska Löwe GbR
    Oberdorf 5
    79790 Küssaberg, Germany

The respective contract is exclusively concluded with the landlord responsible for the booked accommodation.

1. Arrival / Departure

Your arrival and departure are possible on any day of the week. On the day of arrival, the apartment is available from 4:00 p.m.

On the day of departure, we kindly ask you to check out by 10:00 a.m. at the latest. If the departure time is exceeded by more than 30 minutes, we reserve the right to charge an additional night.

Individual arrival and departure times are possible by arrangement.

2. Payment

Your booking becomes binding as soon as the full rental amount has been received in our account.

Please transfer the total amount within 7 days of receiving the booking confirmation. For short-term bookings, payment is due no later than 1 day before arrival - please send us proof of payment.

We accept the following payment methods: Credit card, PayPal and bank transfer.

If the payment deadline is not met, we can withdraw from the contract. Failure to pay will be considered a cancellation and entitles us to rent the apartment to someone else.

Good to know: There are no additional costs for water, electricity, parking and waste disposal.

3. Cancellation

You can cancel your booking at any time – a short written notification by email is sufficient.

Please note: If you cancel less than 5 days before arrival, the full travel price will be charged. The date your message is received will be decisive.

Payments already made will be credited accordingly. Alternatively, you are welcome to name a replacement person who will enter into your contract under the same conditions - please also notify us of this in writing.

4. Your responsibility during your stay

Please treat the apartment, its contents and the outdoor areas with care – as you would your own home.

If something is damaged or not working properly during your stay, please let us know – preferably immediately. You should also report any defects that you notice upon arrival immediately so that we can take care of them. If we don't hear anything, we will assume that everything is fine.

We need a reasonable period of time to repair minor damage or faults. Please note: We cannot consider complaints that are only received at the end of or after your stay.

On the day of departure, please take your personal belongings with you, dispose of the garbage and put used dishes back into the cupboards – just as you would like to find it yourself.

5. Data protection

By making your booking, you agree that we may store the necessary personal data – only for as long and to the extent necessary for your reservation and stay. We treat your data as strictly confidential and do not pass it on to third parties.

6. Liability

We do our best to ensure you have a pleasant stay and have described the accommodation to the best of our knowledge. However, we cannot accept liability for influences beyond our control – such as force majeure, power or water outages, severe weather or official measures.

We cannot be held responsible for possible disturbances caused by construction sites in the area or similar unforeseeable circumstances. Of course, we will support you as best as we can if such situations arise.

The use of the provided equipment is at your own risk. We also accept no liability for personal items left in the accommodation - this is at your own risk. As a guest, you are fully liable for willful damage or gross negligence.

7. Final Provisions

The photos and texts on our website or in flyers are intended to give you a realistic impression of the accommodation.

Nevertheless, there may be deviations in the details – for example, in furniture or decoration.

We reserve the right to change such things as long as they remain equivalent.

If a single clause of these terms and conditions should be ineffective, the rest remains valid.

The clause in question will then be replaced by one that comes as close as possible to the original meaning.

We reserve the right to update these terms and conditions at any time.

You will be informed in writing or by e-mail at least 30 days in advance about important changes.

If you continue to book with us or use the accommodation after the changes come into effect, this will be deemed as consent to the new terms.

Choice of law and place of jurisdiction:

  • For bookings in Switzerland, Swiss law applies. The place of jurisdiction and performance is Glattfelden (Canton of Zurich).

  • German law applies to bookings in Germany. The place of jurisdiction is Waldshut-Tiengen.

8. House Rules and Regulations

To ensure that your stay – and that of all other guests – remains pleasant, we ask you to observe the following rules:

Regional bookings:
Guests from the immediate vicinity may only book after prior arrangement.

Smoking & Noise:
Smoking, parties or loud music are not permitted in the apartment, on the balcony or in communal areas.
In case of violations, a cleaning and damage fee will be charged:

  • Switzerland: CHF 250

  • Germany: EUR 250

No commercial use:
Commercial photo or video shoots and illegal activities are not permitted without our written consent.

Maximum number of guests:
Only the persons specified in the booking are allowed to stay overnight.
For additional guests without prior arrangement, we charge:

  • Switzerland: CHF 30 per night and person

  • Germany: EUR 30 per night and person

Pets:
Pets are not allowed. Exceptions apply to assistance animals – please contact us in advance.

Loss of items:
In the event of loss of keys, remote controls or parking permits, we will charge replacement costs.

Volume monitoring & Security:
Some apartments have a sensor installed that measures the general noise level to ensure consideration for other guests and residents.
It is technically impossible to record speech or personal data.
Cameras may be used in the outdoor areas for general security – but not in indoor areas!

Responsibility & Consequences:
By making your booking, you accept these rules. In the event of violations, you are liable for all resulting damages or costs – and risk immediate termination of your stay without refund.

9. WLAN User Agreement

  1. The WLAN in the vacation apartment may only be used within the booked period.

  2. The user data (user access and password) may only be used by the tenants and may not be passed on to third parties.

  3. The landlord can revoke the permission to use the WLAN at any time.

  4. The landlord reserves the right to block access to certain pages and Internet offers.

  5. If tenants conclude legal transactions via the WLAN network of the vacation apartment, they are solely responsible for the resulting costs.

  6. The tenant undertakes to comply with applicable law when using the WLAN and not to use the WLAN for the following purposes:

    • Distribution, making available, or reproduction of copyrighted material

    • Sending harassing, threatening, or defamatory content

    • Sending SPAM (mass notifications)

  7. The landlord is released from all claims, demands for damages and costs that arise from unlawful use of the WLAN connection by the tenant.